- (363) 204-8949
- |
- info@carermbs.com
- |
- 311 N Central AVE Valley Stream NY 11580, USA
CRMBS Privacy Policy
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Privacy Policy & SMS Communications Policy
Effective Date: June 19, 2026
Last Updated: June 19, 2026
Introduction:
Care Reimbursement Medical Billing Solutions (“CRMBS,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of healthcare providers, business partners, and patients whose information we may process in the course of providing our services.
CRMBS provides medical billing, coding, revenue cycle management (RCM), accounts receivable management, credentialing support, payment posting, denial management, and administrative services to healthcare practices throughout the United States.
This Privacy Policy explains how we collect, use, disclose, store, and protect information, including information used for SMS communications. By accessing our website, using our services, or communicating with us through our authorized channels, you acknowledge and agree to the practices described in this policy.
HIPAA Business Associate Statement:
When providing services to healthcare providers and other covered entities, CRMBS acts as a Business Associate, as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
CRMBS enters into Business Associate Agreements (BAAs) with covered entities as required by applicable law and maintains administrative, technical, and physical safeguards designed to protect Protected Health Information (PHI) in accordance with HIPAA, the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable state privacy laws.
CRMBS follows the HIPAA “minimum necessary” standard and accesses, uses, and discloses only the information reasonably necessary to perform contracted services.
Information We Collect:
To provide our services effectively, CRMBS may collect the following types of information:
1. Provider Information
We may collect the following information from healthcare providers and healthcare organizations:
- Practice name
- Provider name
- National Provider Identifier (NPI)
- Tax Identification Numbers (TIN/EIN)
- Business addresses
- Professional credentials and licensure information
- Email addresses
- Telephone numbers
- Payer enrollment information
- Banking and remittance information, where applicable
2. Patient-Related Information
As part of our medical billing and revenue cycle services, we may process Protected Health Information (PHI), including:
- Patient name
- Date of birth
- Medical record number
- Insurance member identification number
- Insurance information
- Billing and claim details
- Procedure and diagnosis codes
- Treatment and service dates
- Payment and reimbursement information
CRMBS accesses and processes patient information solely on behalf of healthcare provider clients and only as authorized by applicable agreements and law.
3. SMS Subscription Information
When you opt in to receive SMS communications, we may collect:
- Mobile phone number
- Communication preferences
- Consent records
- Message delivery information
- Opt-in and opt-out history
4. Consultation and Contact Request Information
Information submitted through our website, contact forms, or consultation requests may include:
- Practice information
- Areas of service interest
- Preferred consultation dates and times
- Contact details
- Additional information voluntarily provided by users
How We Collect Information:
Directly From You
We collect information that you voluntarily provide through:
- Website contact forms
- Consultation request forms
- Service agreements
- Email communications
- Telephone calls
- SMS opt-in forms
Healthcare System Integrations
We may securely receive information through:
- Electronic Health Record (EHR) systems
- Practice Management Software
- Clearinghouses
- Insurance payer portals
- Secure file transfer methods
SMS Consent Collection
Consent to receive SMS communications is obtained through:
- Website opt-in checkboxes
- Consultation forms
- Service agreements
- Written authorizations
- Other documented consent methods
SMS consent checkboxes are optional, are not pre-selected, and require affirmative user action.
Consent to receive SMS messages is not a condition of purchasing or receiving any goods or services.
How We Use Information:
CRMBS uses collected information to:
- Process medical claims and insurance reimbursements.
- Manage revenue cycle operations and accounts receivable.
- Verify provider credentials and payer enrollment information.
- Provide customer support and consultation services.
- Send service-related notifications and updates.
- Schedule and manage consultations.
- Improve service quality and operational efficiency.
- Comply with HIPAA, HITECH, and other applicable regulatory requirements.
- Detect, prevent, and investigate fraud, security incidents, and unauthorized activities.
Information Sharing and Disclosure:
CRMBS limits information sharing to circumstances necessary to provide services and comply with legal obligations.
Authorized Healthcare Entities
Information may be shared with:
- Healthcare providers
- Insurance companies
- Clearinghouses
- Credentialing organizations
- Government healthcare programs
Such disclosures are made solely for operational, payment, credentialing, and claim-processing purposes.
Trusted Service Providers
CRMBS may engage third-party technology vendors, software providers, cloud hosting providers, and service partners that assist in delivering our services.
Where required by law, these partners are subject to confidentiality obligations and Business Associate Agreements.
SMS Service Providers
SMS consent information and phone numbers may be shared only with messaging service providers, mobile carriers, aggregators, and vendors necessary to deliver SMS communications.
Text messaging originator opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Legal Requirements
CRMBS may disclose information when required to do so by:
- Federal or state law
- Court orders
- Government investigations
- Regulatory audits
- Subpoenas
- Legal processes
No Sale of Personal Information
CRMBS does not sell, rent, or share personal information, SMS consent data, or mobile phone numbers with third parties for marketing or promotional purposes.
Data Retention:
CRMBS retains information only for as long as necessary to:
- Fulfill contractual obligations
- Provide requested services
- Comply with legal, regulatory, and contractual requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on applicable federal and state laws, client contracts, and business requirements.
When information is no longer required, CRMBS securely deletes, destroys, or de-identifies the information in accordance with applicable laws and industry standards.
Data Security:
CRMBS maintains administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Security measures include:
- Secure data transmission methods
- Access controls and authentication procedures
- Role-based access restrictions
- Encryption where appropriate
- Employee confidentiality requirements
- HIPAA-compliant operational practices
- Workforce privacy and security training
Your Rights and Choices:
Healthcare Providers
Subject to applicable laws and contractual obligations, healthcare providers may request to:
- Access your information
- Correct inaccurate information
- Update business details
- Request restrictions on certain uses and disclosures where permitted by law
- Request deletion of information where legally permissible
Patient Information Requests
Patients seeking access to, correction of, or information regarding their Protected Health Information should contact their healthcare provider directly, as CRMBS processes information solely on behalf of provider clients.
SMS Communications
You may opt out of SMS communications at any time by replying:
STOP
You will receive confirmation that your number has been removed from future SMS notifications.
Patient Information Requests
Patients seeking information about their personal health information should contact their healthcare provider directly, as CRMBS processes information on behalf of provider clients.
Cookies and Website Analytics:
Our website may use cookies and analytics tools to improve website functionality, measure performance, and enhance user experience.
Users may adjust browser settings to manage cookie preferences.
Changes to This Privacy Policy:
CRMBS reserves the right to update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
Continued use of our services after updates constitutes acceptance of the revised policy.
SMS Terms and Conditions:
Consent to Receive SMS Messages
By voluntarily opting in, you authorize CRMBS to send text messages related to our services and business communications.
Your phone number will be used only for approved service-related communications and will not be shared with third-party marketers.
Consent to receive SMS messages is not a condition of purchasing or receiving any goods or services.
Types of SMS Messages You May Receive
SMS messages may include:
- Claim status updates
- Accounts receivable notifications
- Credentialing and enrollment updates
- Consultation scheduling reminders
- Appointment confirmations
- Follow-up communications
- Service-related notifications
Message Frequency
Message frequency varies depending on your service activity, consultation schedules, and operational requirements.
Users may receive recurring messages as necessary to support active services.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan.
CRMBS does not charge additional fees for SMS communications.
How to Opt In
You may subscribe to receive SMS messages through:
- Website forms
- Consultation requests
- Service agreements
- Other documented consent methods
How to Opt Out
To stop receiving SMS messages at any time:
Reply STOP
You will receive a confirmation message confirming your removal from future SMS communications.
To resume receiving messages, reply:
START
Help and Support
For assistance regarding SMS communications:
Reply HELP to any SMS message or contact us directly using the information listed above.
Example Message
Standard message and data rates may apply according to your mobile carrier’s plan.
CRMBS does not charge additional fees for SMS communications.
SMS Privacy Commitment
SMS consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.
Disclaimer
Message frequency may vary. Message and data rates may apply. Delivery of SMS messages is subject to your mobile carrier’s network availability and service conditions.
Governing Law:
This policy shall be governed by and interpreted in accordance with the laws of the State of New York and applicable federal laws of the United States.
Contact Information:
For privacy-related inquiries, service questions, or requests regarding your information, please contact:
Care Reimbursement Medical Billing Solutions (CRMBS)
Email: info@carermbs.com
Phone: (363) 204-8949
Website: www.carermbs.com
Address: 311 N Central Ave, Valley Stream, NY 11580, USA